Official documents
Reservation and the Ticket
1. Usual process
You choose the offer
You check the carrier, route, date, time, stops, price, payment method and cancellation/refund conditions.
You enter the passengers and accept the conditions
You provide the correct data for each passenger and accept the displayed version of the documents. For connections, you check each segment.
You send the request
Autocare records and transmits the data to the carrier. You immediately receive on screen and by e-mail or notification proof that the request was received. At this moment the status is pending; the message states that the seat is not yet guaranteed and that MAIB payment is not charged.
The carrier decides
The carrier receives the request, including via Telegram, and accepts it or rejects it. It is the carrier that confirms seat availability.
Autocare updates the status
After the carrier accepts, the platform automatically changes the status to „Reserved” and sends the confirmation e-mail/notification. From this moment the reservation is binding for the confirmed seat and trip, subject to payment within the deadline when online payment is required.
You pay if necessary
For eligible offers you receive the pay.autocare.md link after confirmation. Payment is made through MAIB within the indicated deadline. In other cases you pay cash or directly to the carrier.
You present yourself for boarding
In the usual flow you present your identity document, and your name appears on the carrier's list. You follow the specific instructions from the confirmation.
You receive the ticket/transport document
The carrier provides it electronically, through its own system or at boarding/from the driver, depending on the trip. Autocare's confirmation must not be confused with a ticket issued by Autocare.
2. What each status means
| Status/message | Meaning | What you need to do |
|---|---|---|
| Request sent / Pending | The data have been received and transmitted, and the user has received proof of receipt, but the carrier has not yet accepted. The seat is not guaranteed. | Wait for the notification; do not make a MAIB payment outside a link received after confirmation. |
| Reserved / Confirmed | The carrier has accepted the request and the binding reservation has been created. Autocare has recorded the response and transmitted the confirmation. For online payment, keeping the reservation depends on payment within the deadline. | Check all data and follow the payment and boarding instructions. |
| Awaiting payment | The reservation is confirmed, but must be paid by the displayed deadline. | Review the carrier's policy and pay through the official link if you want to keep the reservation. |
| Paid | The payment has been confirmed by the applicable payment system. | Keep the confirmation and follow the carrier's instructions for the ticket and boarding. |
| Expired / Cancelled for non-payment | The payment deadline has passed, and the reservation is no longer valid or requires reconfirmation. | Do not pay an expired link. Start a new request or contact support. |
| Rejected / Cancelled | The carrier did not accept or the reservation was cancelled. | Check the reason and, if you paid through Autocare, the refund status. |
3. Who confirms the reservation
The carrier decides acceptance. In the Telegram flow, the carrier receives the message with the request data and presses the „Accept” button. The response returns automatically to Autocare, which updates the status and sends the confirmation. If the carrier confirms by phone to an Autocare operator, the operator can record the response in the system.
Autocare must not mark a request as „Reserved” before the carrier's acceptance exists.
4. When payment takes place
4.1. MAIB via pay.autocare.md
It is available only after the reservation is confirmed and only for carriers with whom Autocare has a contract and for which payment is enabled. The link indicates the payment deadline. CONNECTBASE SRL is the MAIB merchant and collects the price in the name and on behalf of the carrier, which remains the provider and creditor of the price. Payment confirmed to CONNECTBASE SRL releases the passenger from the obligation to pay the carrier, regardless of the later settlement between the companies.
4.2. Cash to the carrier
Payment is made directly to the carrier according to its instructions. Autocare does not collect the amount and does not issue the receipt/ticket for cash collected by the carrier.
4.3. Online handled by the carrier
The carrier may send its own link or use its own system. Autocare does not process that payment. Questions, cancellations and refunds regarding the amount are addressed to the carrier, even if Autocare can help transmit the request.
5. Who issues the ticket
The carrier issues or provides the ticket/transport document. In the general flow, the passenger is included on the carrier's list and receives the document from the carrier or driver at boarding. For some carriers the document may be sent electronically before departure. The specific instruction in the confirmation prevails.
6. What must be presented at boarding
In the usual flow, the passenger presents an identity document, and the carrier identifies them on its list. Depending on the route and the passenger, a passport, visa, consent for a minor, medical documents, documents for animals or special luggage, or other documents may be required. The passenger/adult who makes the reservation is responsible for these.
7. Minors
The account and request are created by a person aged at least 18. A minor may be entered as a passenger. The adult must check the carrier's conditions and the requirements of the states crossed. The technical acceptance of the reservation does not represent validation of the minor's border documents.
8. Connections and return trips
Each segment may have a different carrier, a different policy, a different payment method and a different way of providing the ticket. Confirmation of one segment does not automatically guarantee confirmation of all segments if this is not expressly indicated. The user must check the carrier and the status of each segment.
9. Offers from carriers without a commercial contract
The route and offer information are provided or entered directly by the carrier. The offer must have a visible label and, before submission, an infobox that identifies the carrier, shows the available contact details, explains the absence of a commercial contract and lists the data that will be transmitted. Pressing the „Submit request” button requests transmission of these data to the named carrier.
Autocare does not independently verify the legal data and route information for this category and does not collect payment. The carrier manages the reservation and is responsible for the offer, trip, ticket and money collected directly. Autocare remains responsible for its own technical operations, transmission, security, status and notifications. The confirmation shows the carrier's name and available contact details; the absence of a phone number does not block the request.
10. Modification or cancellation
For contracted carriers, Autocare may receive the request and transmit it to the carrier, which decides on the trip and the amounts collected directly by it. For carriers without a contract, the request may be transmitted through Autocare or directly to the carrier; contacting the carrier directly is recommended for speed. A transmitted request must not be confused with an actual cancellation before the result is confirmed.
11. If the information does not match
If the name, route, time, price, carrier, payment or status do not match, do not continue the payment and contact Autocare immediately at [email protected] or +373 60 003 377. For information about cancellations and money, consult Payment, cancellation and refund policy.
CONNECTBASE SRL · IDNO/fiscal code 1023600007753
[email protected] · +373 60 003 377
For issues regarding the trip, also use the carrier's details from the confirmation.
