Legal information

1. Identity of the platform operator

Legal name CONNECTBASE SRL IDNO/tax code 1023600007753 Registered office MD-2089, Republic of Moldova, mun. Chișinău, s. Ciorescu, str. Ștefan cel Mare, nr. 9 E-mail [email protected] Phone +373 60 003 377

2. Covered platforms

The legal documentation in this set applies to:

• the domains autocare.md, autobuse.md and autobuze.md;
• the Autocare mobile application;
• the pay.autocare.md page, exclusively for the MAIB online payment flows related to these platforms.

3. The service provided by CONNECTBASE SRL

Autocare provides an electronic service for searching and technically intermediation of booking requests. The platform receives the user's request, forwards it to the carrier, technically receives the carrier's response, updates the status and sends the corresponding notifications.

Immediately after successful submission, the user receives on screen and by e-mail or notification a separate proof of receipt of the request, which states that the seat is not yet confirmed. The booking becomes binding only after acceptance by the carrier and the status update to "Booked" or an equivalent status. If MAIB payment is available, the payment link is communicated only after this confirmation, and the booking is conditional upon payment within the deadline.

CONNECTBASE SRL is not the carrier of the trip, does not operate the vehicle and does not issue the transport ticket. Information about the carrier, the trip and the specific rules is displayed in the offer and in the booking flow.

4. Carriers

Carriers may be companies from the Republic of Moldova, Ukraine or European Union states. The carrier identified in the chosen offer:

• determines the availability and acceptance of the request;
• provides the transport and is responsible for the vehicle, driver, safety, schedule and luggage;
• sets the specific conditions of the trip, within the limits of the law;
• issues or provides the ticket or document that confers the right to transport;
• manages the payments and refunds collected directly by it.

For offers from carriers without a commercial contract with Autocare, the route and offer information are provided or entered directly by the carrier. Autocare hosts/lists them and ensures the technical transmission of the request, receipt of the response and notification, without independently verifying the legal data or route information. The offer category, name and available contact details of the carrier must be displayed before the request is sent.

The infobox displayed before submission lists the booking details that reach the carrier and explains the effect of the "Send request" button. The carrier is responsible for the information provided, booking administration, transport, ticket and its own payments; Autocare is responsible for its own technical operations, transmission security, platform status/notifications and the legal obligations regarding reported content.

5. Payments via MAIB

For contracted and eligible carriers, CONNECTBASE SRL is the merchant for payments initiated at pay.autocare.md via MAIB and collects the price on behalf of and for the account of the carrier, under the contractual mandate. The carrier remains the provider of the transport and the creditor of the price. CONNECTBASE SRL does not buy and resell the transport service in its own name and manages the refund operation applicable to payments thus received.

The confirmed payment to CONNECTBASE SRL extinguishes the passenger's payment obligation towards the carrier even if settlement to the carrier takes place later. MAIB payment is not requested before the carrier confirms the booking. Use of Autocare does not increase the price set by the carrier, and Autocare does not charge the passenger a separate service fee. The commission owed by the carrier may be paid separately or withheld/offset in the settlement between companies, without representing an overprice for the passenger. Bearing the MAIB costs and calculating the net settled amount are established by each carrier's contract and do not affect the price or the passenger's rights. Details are in Payments, cancellations and refunds policy.

6. Electronic contracting and evidence

Before submitting the request, the user is presented with the essential information, the applicable documents and the carrier's conditions. By explicitly accepting the documents and submitting the request, the relationship regarding the Autocare electronic service is concluded and booking is requested from the carrier. The version of the documents, the date and time, language, platform and the link to the booking must be kept as proof of acceptance.

Later acceptance by the carrier forms the binding booking between the user/passenger and the carrier for the confirmed trip and seat. If online payment applies, the booking remains conditional upon full payment within the indicated deadline.

The electronic booking confirmation is sent to the provided contact details. It proves the booking status on the platform, but must not be confused with the ticket/transport document issued or provided by the carrier.

7. Contact, complaints and data protection

The address [email protected] is the single point of contact for:

• support regarding the platform and bookings;
• complaints regarding Autocare services or MAIB payments processed by Autocare;
• forwarding complaints concerning the trip to the carrier;
• exercising rights regarding personal data processed by CONNECTBASE SRL.

The schedule of a call center does not limit the possibility of sending an e-mail at any time. The rules and time limits for resolution are described in the Complaints policy.

8. Legal framework and authorities

Autocare's own services are provided by CONNECTBASE SRL in accordance with the law of the Republic of Moldova, including the rules on contracts, electronic commerce, consumer protection, payments and data protection. The transport contract follows the conditions and law applicable to the carrier and the trip, without removing the passenger's mandatory rights.

Depending on the subject of the complaint, the consumer may consult:

• State Inspectorate for Surveillance of Non-Food Products and Consumer Protection;
• National Road Transport Agency;
• National Center for Personal Data Protection.

Access to authorities or competent courts is not conditioned on prior use of the internal channel, unless the law provides otherwise.

9. Intellectual property

Autocare trademarks, design, software, databases and own content are protected by law. The names, trademarks, images and information of the carriers belong to their holders. Publication of an offer does not transfer to the user the right of reproduction, mass extraction, resale or unauthorized commercial use.

10. Applicable document set

• Terms and conditions — the general rules and the delimitation of roles;
• How booking and ticket work — the flow steps and statuses;
• Payments, cancellations and refunds policy;
• Privacy policy;
• Cookie policy;
• Complaints policy.

11. Information version

This page is version 1.0 and is effective as of 27 July 2026. Changes to the operator's identity, scope, contacts or role in payment will be published in an updated version.